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I've forgotten my username and password. What should I do?

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Click on "Forgot password?" at the top bar of the website. Enter the e-mail address you registered your account with and your log in details will be mailed to you. You can also click here.

What are the methods of payment?

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Payment method*

MIN. Deposit

MAX. Deposit

Voucher with Credit/ Debit Card

10 EUR

1000 EUR

PaySafe

10 EUR

500 EUR

Neteller

10 EUR

1000 EUR

SIRU

10 EUR

50 EUR

 



*VegasCasino offers a wide variety of payment methods to customers. Some of our payment methods are country-specific, so not all payment methods may be available to you.

 

Are there any costs for deposit?

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No. We do not charge any fees and all our payment options are free of charge.

How do I deposit?

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To make a deposit at VegasCasino, you first need to create an account. After logging in to your account, please go to "Deposit" in the menu at the top. When you have chosen your preferred payment method, enter the relevant account information and the funds will be credited to your account after the time period stated in the deposit information. When choosing Credit / Debit Card you will be re-directed to E-PRO solutions where your purchase will result in the issuing of an E-VOUCHER (electronic money).

How do I withdraw?

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Wire transfer

You may request a withdrawal from the Cashier at any time. Minimum withdrawal is €150 and transactions are usually processed within 72 hours. After the withdrawal has been processed by our payments team, it will take 3-5 days for the payment to reach your bank account as this is an international bank transaction.

To withdraw amounts lower than €150, you can request a manual withdrawal via any payment method available on the website. A manual withdrawal has an administrative fee of €10 that will be deducted from the withdrawal amount you have requested. To make a manual withdrawal, you must have made at least one deposit. To request a manual withdrawal, please send an email to support@vegascasino.com with your IBAN and Swift/BIC details and our payments team will process it for you.


Neteller

You may request a manual withdrawal to Neteller, with a minimum amount of €150. The transaction is usually processed within 72 hours. After the withdrawal has been handled by our payments team, it will be instantly available in your Neteller account. In order to request a withdrawal, please contact our support team and provide us with your Neteller account number and the withdrawal amount.

What currency do you accept?

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We accept the following currencies: EUR.

Where are you licensed?

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We are licensed for operation in Curaçao, and all our games are fully certified by Technical Systems Testing, which is an accredited 3rd party testing company.

What are your bonus terms?

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We are unique with our bonuses and unlike any other online casinos our bonus terms are simple and easy to understand. We don't require impossible wager requirements; rather we deliver casino chips straight into your account. The chips are yours to play with right away but cannot be cashed out. However, any money you win with those chips is available for withdrawal instantly. This is the fairest policy you will find, GUARANTEED!

How fair are the games in the Casino?

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We use Random Number Generator (RNG) to randomly produce the gaming results. Also, all games are fully certified by Technical Systems Testing, which guarantees the highest standards online.

Do you accept players from all around the world?

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All players are welcome at VegasCasino, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Brunei, Cameroon, Canada, Chad, Chile, China (Hong Kong S.A.R.) Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Denmark, Ethiopia, Faroe Islands, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Mongolia, Morocco, Netherlands, New Caledonia, New Zealand, Nigeria, Pakistan, Philippines, Poland, Qatar, Russia, Singapore, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Kingdom, Ukraine, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

The game doesn't open when I click on it, what should I do?

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For the games to open you should have the pop-up blocker turned off. In Internet Explorer pop-ups are blocked by default. Change as follows: Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it.

After logging into the casino, the screen is blank. What should I do?

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In most cases, this is resolved by updating your Adobe Flash Player. Go to adobe.com and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at support@vegascasino.com

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